Privacy Policy
This Privacy Policy explains how NovaFlip, a software product operated by DDT LIMITED, handles personal information when you visit our website, speak with us, use our services, or receive messages from us.
Who We Are
NovaFlip is operated by DDT LIMITED, a company registered in England and Wales under company number 06287832. Our registered office is 27 Vicarage Road, Tean, Stoke-On-Trent, England, ST10 4LE. You can contact us at daren@novaflip.com or by phone, SMS, or WhatsApp on +44 7590 216276.
Information We Collect
- Business contact details, such as your name, business name, phone number, website, and email address if you provide it.
- Communication details, such as call notes, SMS messages, email messages, appointment details, and requested follow-up information.
- Service information needed to provide NovaFlip, such as CRM or job-system details, review-flow settings, and campaign preferences.
- Website and technical information, such as pages viewed, browser information, device type, and basic analytics data.
How We Use Information
- To respond to enquiries and send information you request.
- To arrange demos, appointments, onboarding, support, and customer follow-up.
- To provide and improve the NovaFlip review-flow service.
- To keep records of consent, opt-outs, and customer communications.
- To comply with legal, carrier, platform, and security requirements.
SMS And Mobile Information
We only send SMS messages where consent has been provided, such as when you verbally agree during a phone call, ask us to text you information, or submit the optional SMS opt-in form on our website. Message frequency varies, usually 1 to 4 messages per month. Message and data rates may apply. You can reply STOP to opt out or HELP for help.
Mobile phone numbers, SMS opt-in data, and SMS consent records will not be sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes. SMS consent is not transferable and does not apply to any other business or affiliate.
Sharing Information
We do not sell personal information. We do not sell, rent, share, or transfer customer data except in the limited situations described below.
- With service providers who help us operate the website, deliver requested services, host data, send communications, deliver SMS messages, or support security and compliance. These providers may use the information only to provide services to us and must protect it.
- As part of a business transfer, merger, acquisition, financing, reorganisation, or sale of all or part of the business.
- When required by law, legal process, law enforcement, regulators, or to protect rights, safety, and security.
- With your consent or at your direction.
Data Retention
We keep information only for as long as reasonably needed for the purposes described in this policy, including customer support, business records, consent records, opt-out records, legal compliance, and security.
Your Choices
You can ask us to correct, delete, or stop using your information where applicable. You can opt out of SMS by replying STOP. For help, reply HELP or contact +44 7590 216276.
Updates
We may update this Privacy Policy from time to time. The current version was last updated on 5 June 2026.